1、The business scope is primarily global, with the main business being providing an AI-powered Customer Relationship Management (CRM) platform and solutions, covering sales, service, marketing, commerce, analytics, and more. 2、It is in the leading tier globally within the Software / SaaS industry, with competitors including Microsoft Dynamics 365, Oracle, SAP, etc. 3、The official website brand keywords are "Salesforce" or "Salesforce CRM".