1. The business mainly operates globally, with a core offering of AI-driven customer service and sales automation solutions that convert conversations into revenue through features such as real-time intent recognition, chat, and ticket management. 2. In the Software / SaaS industry, it is a mainstream vendor in the AI customer service and sales automation segment, with competitors including Intercom, Zendesk, and Drift. 3. The official website brand terms are "Text" or "Text.com".